Return & Refund Policy
RETURN, REFUND , EXCHANGE
What is your return and exchange policy?
We are committed to your happiness. We want you to be as pleased with your purchase as we are in serving you and we understand it may be tricky when comes to shopping online. If you are not 100% satisfied with your purchase, we will glad accept your return within 14 days from the date you receive your order. you can return your item(s) for an exchange or a full refund on the discretion of our management. (Returns must be unworn, in the state you received them, and in the original packaging with the tag still attached and not damaged). Merchandise returned not in its original state may not qualify for an exchange or a refund.
To return, please inbox us through our official Facebook Page, ONERIDE Malaysia with your order number.
What circumstances return and exchange policy does not apply?
1) Custom product orders are non-refundable, except in cases of manufacturing or material defects.
2) Lost of shipment during the return transit will not be liable
What's the timeline for my exchange or refund?
For the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.
Can I get a refund if the price has changed since I ordered it?
As an online business our prices change in response to automotive trends, stock level and market demand from customers. In this case we will not refund the difference.
Please contact us at Facebook, ONERIDE Malaysia or contact us 03 – 3318 3189 if you have any questions or doubts.